Product Tour Videos

Add a Folder (1 min)

Explains how to add a folder

Add a User (1 min)

Explains how to add a user

Change Sound Setting (1 min)

Explains how to change sound alerts for new emergency and missing tickets, missing sequence numbers, new broadcast messages, and new alerts

Change Your Password from within the System (1 min)

Explains how to change your password after you've logged in to the system

Missing Tickets: Folder (1 min)

This video covers how to:

• Check the responsibility area or facility area of an auto process folder rule
• Turn on the ticket's map layers to see dig sites

See also the Missing Tickets troubleshooting flowchart (1-page PDF)

Missing Tickets: New Registration Code has no Tickets (1 min)

This video covers how to search for a registration code

See also the Missing Tickets troubleshooting flowchart (1-page PDF)

Missing Tickets: Ticket not Received from One Call Center (1 min)

This video covers:

• Finding the ticket
• Checking the auto processing rules to see how the ticket was processed

See also the Missing Tickets troubleshooting flowchart (1-page PDF)

Request a Registration Code (1 min)

Explains how to request a new registration code